Create Manual Shipment

Create Shipment Manually

Individual Merchants can manually create shipment orders directly from the Muvx Merchant Panel, without needing API integration.

If a delivery provider invites you as an Individual Merchant:

• If you don’t have a Muvx account, one will be created for you.
• If you already have a Muvx account, a new Individual Merchant company will be linked to your user.

Once invited, you can access the panel and start creating shipments manually.

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Accessing Manual Order

To start creating a shipment:

1. Navigate to the Shipment page from the sidebar.
2. Click the Create Shipment Request button at the top-right corner.

You will be guided through a 5-step process to complete the order.

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Step 1 — Customer

Fill in the recipient’s contact details:

• Customer Name (required)
• Phone Number (required)
• Email Address (optional)

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Step 2 — Delivery Address

Choose the delivery location from the map.

• Area and Street are auto-filled based on the pin and cannot be edited manually.
• You must manually fill in the following:
  • Block
  • Home / Building
  • More Info (e.g., floor, apartment number, landmarks)

The Pickup Address is automatically set by your delivery provider and cannot be changed.

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Step 3 — Payment

Define how the payment is handled:

• Payment Status: Choose whether the order is Cash on Delivery (COD) or Paid.
• COD Amount: If COD is selected, specify the amount to collect from the customer (in KWD).

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Step 4 — Partner & Notes

• If your account is connected to multiple delivery providers, select which partner should fulfill this order.
• Optionally, add any notes or special instructions for the courier.

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Step 5 — Review Order

Before submitting, review the following:

• Customer and contact information
• Delivery address and coordinates
• Payment method and COD amount
• Delivery partner
• Any optional notes

Once confirmed, submit the request. The new shipment will appear in your Shipments list with a unique ID and status.